Shipping Policy

Handling Process: All purchases will take between 3-5 business days to process and ship out, please keep this in mind if you are purchasing with a time sensitivity. All orders are neatly packed in a disinfected clean station, and handled with much care. 

 

Domestic/ United States:  Please allow 4-6 business days from the day your order has been picked up by post to complete delivery. 

All domestic shipping is a flat rate price $ 2.89. If you spend $15 or more shipping is completely FREE of charge!

 

Tracking is not included if you choose the “Economy Shipping” option at checkout. If you would like to upgrade your shipping with tracking included please select “ Standard w/ Tracking” Option at checkout. We HIGHLY encourage you to purchase tracking to ensure a guaranteed delivery!

 

International: Please allow between 14-16 business days for delivery. 

All domestic purchases are shipped at a calculated rate depending on size and dimension of your parcel. No free shipping minimums are offered at the moment for international purchases. Thank you for your understanding. Tracking is included for all international purchases :)

PLEASE NOTE that there could be a potential delay in deliveries due to holidays, unexpected events, custom delays, or country wide pandemics, all of which are out of Nekipaperstudios control. Please be patient, your order will be reaching you soon. Thank you!

 

Issues with your order:

As the owner of Nekipaperstudio, I hold the highest regard for each and every single one of our amazing customers, If you have absolutely any concerns regarding your purchase or shipping questions, please do not hesitate to email us at nekipaperstudio@gmail.com. We will get back to you at our earliest convenience. 

Common Questions:

My Order Has Not Arrived?

If you have chosen “Economy Shipping” un fortunately we are unable to track your order. Once it has left our studio we cannot be responsible for lost packages. No refunds will be granted for lost packages. We highly encourage to purchase “Standard Tracking” at check out to avoid this unfortunate circumstances. 

Returned Mail:

If a shipping issue does arise, and a package is returned to our office for reasons such as (wrong address, unclaimed, or undeliverable) you will be responsible for paying a reshipping fee. If you chose to cancel your order, you will be responsible for a 10% restocking fee. 

Customs Policy:

Nekipaperstudio is not responsible for any custom and import duties, or any local postal requirements that may be issued by your country. Any charges must ber paid by the recipient of the parcel so please make yourself familiar with your local import laws and regulations. 

Refund and Exchanges:

We do not offer refund or exchanges at this time. Please be sure about your order upon checkout. All items are quality cleared, and packaged with the best care before leaving our studio. Thank you so much for your patience and understanding.